Support and contact
Start with the team responsible for the issue.
GiveCircuit separates platform support from organization-run program support so questions reach the people who can actually resolve them.
Support, pickup, or volunteer questions
Contact the selected organization through its GiveCircuit profile, official website, or organization privacy notice. Each organization controls its eligibility, scheduling, inventory, pickup, and participant records.
GiveCircuit platform support
Use platform support for sign-in failures, account security, incorrect workspace access, accessibility barriers, billing questions, suspected abuse, or a technical error.
What to include
Include the page address, approximate time, what you expected, what happened, browser or device, and any accessibility technology involved. Do not email passwords, Social Security numbers, medical diagnoses, banking details, or full participant exports.
Privacy and security requests
For organization-controlled participant records, follow that organization's privacy notice. For a suspected vulnerability, follow the security reporting guidance. For misconduct or deceptive donation links, report abuse.