Billing and refunds
Platform billing is separate from community giving.
GiveCircuit offers Community at $79/month, Operations at $149/month, Network at $299/month, and a tailored Enterprise path. Charitable donations go directly to the organization through its own external destination.
The introductory onboarding offer
Community and Operations may pay $49 once at signup. That onboarding payment includes the first 30 days; no separate monthly subscription payment is charged on day one. Recurring billing begins after the included period at the selected plan’s monthly price. The offer is limited to one use per organization. Network begins at $299/month immediately.
Community donations
GiveCircuit does not receive, hold, route, or take a fee from charitable money donations. The participating organization controls the destination, receipt, refund, tax treatment, and donor relationship for money sent through its external link.
Refund requests
Use the GiveCircuit support path for a billing error, duplicate payment, or inability to complete setup caused by the platform. Include the Stripe receipt or Checkout Session reference, but never send full payment-card details.
Cancellation and data
Canceling a subscription stops future renewal under the applicable billing terms; it does not automatically delete organization records. Data deletion requests follow GiveCircuit’s privacy and retention process.
Disputes and suspension
A refund, dispute, or payment reversal is a billing state and does not independently decide organization trust status. GiveCircuit may retain limited billing and audit records as required for security, dispute handling, and legal obligations.